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Legal Documents

Complaint Procedures

Effective 12th September 2015

  • GKFX Financial Services Ltd is authorised and regulated in the United Kingdom by the Financial Services Authority (FCA). GKFX is required to establish complaint-handling procedures for handling expressions of dissatisfaction received from eligible complainants about GKFX services.
  • GKFX endeavours to offer its customers the highest standards of service in all aspects of its business, however there may be elements of our service that do not meet your satisfaction. The Compliance Officer (or an independent director) will record any customer complaints or expressions of dissatisfaction in the firm’s Complaints Register.
  • In the first instance, you should try to resolve your dissatisfaction or grievance with your normal GKFX contact.
  • If that person is unable to resolve your dispute to your satisfaction, you should direct your complaint or grievance either verbally or in writing to GKFX’s Compliance Officer.
  • GKFX will send a written acknowledgement of your complaint to you within five business days of receipt. This letter will contain the name or job title of the individual(s) handling the complaint, together with a copy GKFX own internal complaint handling procedure.
  • Within four weeks of receiving a complaint, GKFX will send you, either:
    • A final response letter; or
    • A written response, explaining why it is not currently possible to resolve the complaint and indicating to you when the Firm will make further contact (this should be within eight weeks of receipt of your complaint).
  • If the complaint remains unresolved longer than eight weeks from receipt of your complaint, GKFX will either send you:
    • A final response; or
    • A written explanation why the firm is still unable to make a final response to you. It shall provide you with reasons for the delay and an indication when it expects to be able to provide you with a final response.
  • If you are dissatisfied with GKFX final response (or if GKFX fail to resolve your complaint within 8 weeks of it being made) you may have the right to refer it to the Financial Ombudsman Service, but you must do so within six months. Unless you have already received a copy of the Financial Ombudsman Service’s explanatory leaflet, it will be supplied to you at the same time as GKFX final response.
  • The Financial Ombudsman Service can be contacted at:

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GKPro and GKFX are registered trademarks of GKFX Financial Services Limited © 2019 GKFX Financial Services Limited – all rights reserved.

The products that GKPro offer on this website, are aimed at professional and institutional clients ONLY. We offer leverage products and the fast moving nature of markets means that you can lose funds rapidly. GKPro is not able to give advice to prospective clients about the appropriateness of our products. Prospective clients are recommended to seek specialist tax and financial advice before investing in any of our products.

RISK WARNING

CFDs and FX are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk. Please consider whether you can afford to take high risk of losing your money. See our full Risk Warning and Terms of Business for further details.

Apple, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. 

CFDs and FX are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk. Please consider whether you can afford to take high risk of losing your money. See our full Risk Warning and Terms of Business for further details.

CFDs and FX are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk. Please consider whether you can afford to take high risk of losing your money. See our full Risk Warning and Terms of Business for further details.